BMI Microsoft Dynamics NAV Blog

BMI Announces Restructuring of Senior Management

Posted by BMI Team on May 1, 2019 9:55:43 PM


shutterstock_233106175 press release 

 

PRESS RELEASE

 New York, NY April 29, 2019

Today, Business Management International (BMI) announced that Laurel Loehlin has been promoted to President of BMI.

BMI’s senior management team will now consist of: Larry Schiff (CEO), Laurel Loehlin (President), John Greene (Vice-President Operations), Len Kishter (Vice-President Corporate). 

Laurel has been with BMI for 24 years. She came to BMI with a strong background in ERP System Development, Business Process Design, and Implementation Consulting. At BMI, she has been the driving force behind many successful client system designs and implementations, also contributing to BMI’s product development, and overall strategic planning.  As a co-owner of BMI, and Mr. Schiff’s trusted advisor, she was the obvious choice for the job.

Larry Schiff said “Having started BMI so many years ago, and having been intricately involved in its day to day operation for all of that time, I’m very happy to turn these responsibilities over to my reliable and loyal team, with Ms Loehlin at the helm. I’m confident that BMI will continue to adapt and thrive as the industry continues its evolution.”

About BMI

Business Management International, Inc. (BMI Software) was founded in 1987 as an ERP provider specializing in emerging business software technology. Since that time, BMI has provided customized ERP systems to a variety of industries including but not limited to distribution and manufacturing. BMI was one of the original Navision resellers in the US (beginning in 1994). The company has continued to utilize that software, which became Dynamics NAV in 2003 under Microsoft’s umbrella of products, and is now known as Dynamics 365 Business Central. BMI has developed a number of vertical solutions on that platform including Wine Distribution, Private Equity, Jewelry and others.  Over the past 14 years, BMI has had a strong concentration in its software developed for the Office Products Industry, a highly sophisticated front end web, e-commerce and back end  ERP system.

 

 

 

 

 

 

 

 

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

BMI Announces New Addition To Its Team

Posted by BMI Team on May 1, 2019 9:32:05 PM


shutterstock_233106175 press release 

 

PRESS RELEASE

New York, NY May 1, 2019

Today, Business Management International (BMI) announced that Raymond Hill has joined its team as Director of Business Development.

Raymond has a long standing career in Business Development in the software industry. He has been highly successful in marketing and selling Microsoft Dynamics NAV / 365 Business Central and related software, beginning in 2003. His focus has been in developing relationships with clients who have a need for sophisticated, integrated ERP systems.

 Laurel Loehlin (BMI President) said “I’m very pleased to have Raymond join our team. His confidence is inspiring, and he has the knowledge, skills and experience necessary to continue adapting to the ever changing software industry. We believe he will play an important role in BMI’s success going forward.”

 

About the Author:

Business Management International, Inc. (BMI Software) was founded in 1987 as an ERP provider specializing in emerging business software technology. Since that time, BMI has provided customized ERP systems to a variety of industries including but not limited to distribution and manufacturing. BMI was one of the original Navision resellers in the US (beginning in 1994). The company has continued to utilize that software, which became Dynamics NAV in 2003 under Microsoft’s umbrella of products, and is now known as Dynamics 365 Business Central. BMI has developed a number of vertical solutions on that platform including Wine Distribution, Private Equity, Jewelry and others.  Over the past 14 years, BMI has had a strong concentration in its software developed for the Office Products Industry, a highly sophisticated front end web, e-commerce and back end  ERP system.

 

 

 

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

Does Your eCommerce Site have Cart Abandonment Issues? Here’s What to Do.

Posted by BMI Team on Apr 8, 2019 6:00:00 AM


Cart Abandonment 

Image Credithttps://pixabay.com/photos/marketing-online-social-media-online-1427786/

In the movie, The Hunger Games, Haymitch Abernathy says to Katniss Everdeen:

“Some water, a knife, or even some matches can mean the difference between life and death. And those things only come from sponsors. And to get sponsors, you have to make people like you."

 If some of your ecommerce visitors are abandoning their carts, you may want to examine why they are not following through. Why is it when they fill their carts in a brick and mortar store, they rarely abandon their carts?

 Shopping cart abandonment is a significant problem in online marketing. Wikipedia states that as many as 80% of online shopping carts are abandoned without having made a sale.

The average shopping cart abandonment rate for online retailers varies between 60% and 80%.

 So what does one do? How do we close the deal? The usual approach to solving the problem is to look at why people think they abandoned the sale. These reasons are often categorized in empirical studies. For example, the above mentioned Wikipedia article summarizes some of the reasons:

  • Your checkout process is complicated and clumsy.
  • Buyers see unexpected charges revealed during checkouts like high shipping charges or taxes.
  • You don’t offer an option to check out as a guest without signing up.
  • Your customer can’t remember their password and leaves to avoid the hassle.
  • Your payment offers are limited.
  • Your visitors may decide to purchase from a brick and mortar store rather than continue online.
  • Some buyers are bored and just placing items in the cart for fun.
  • Your shopper may want to wait for your sales price to lower.
  • Your shopper has privacy/security concerns
  • Your shopper may have non-delivery fear.
  • Your product descriptions don’t match images.

To a large extent, these considerations boil down to "don't be annoying." Great idea! Make the web site simple and easy to use. Provide payment options that people trust. Don't insist on keeping too much information. Don't surprise people with excessive additional charges like shipping and handling.

But my personal favorite of what not to do is to avoid endless pop-ups as one navigates the page. For example, when the mouse leaves the page one often gets a request for an email address, like some needy beggar looking for a freebie. One could argue that these distractions do little to improve the shopping experience and provide little encouragement to return at a future time.

A checkout process that is optimized can reduce the abandonment rate to 20%.  By using persuasive copywriting and a web design that inspires credibility you can convert those carts to sales.

What is often neglected, however, is the population of people visiting a site that followed through with the purchase. What were their reasons? These kinds of things are a little harder to nail down. It's easy to come up with reasons why one might have said "no," but why did they say "yes?"

Perhaps this boils down to whether or not the shopper liked what they saw. For this, it's hard to overstate the power of the first impression. When meeting another person, it has been suggested that we make up our minds in as little as one-tenth of a second. Why would we assume it is different with a web site? Maybe it isn't different.

Certainly, this argues for a web server that is fast and responsive, but what you show your visitors in that critical first few seconds is a game-changer. You need to try to get them to like the web site. You need to try to get them to like the product. You need to engage their attention, so they want to spend more than a second or two on your site.

Above all, you need to create a positive impression that does more than just create desire; you need to create an impression of an organization that the prospective buyer is likely to trust. Of course, creating desire and trust may be more of an art than a science, but it's things like this that can make the difference on whether they abandon their cart or buy from you.

Please comment below with your thoughts on cart abandonment and how to help buyers complete their purchase.

About the Author: Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We’re not afraid to offer radically great customer service and proudly offer Microsoft Dynamics Business Central/NAV to solve real-world business problems. www.bmiusa.com.

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

Your eCommerce Platform is "Giving It All It's Got", But It Just Can't Keep Up.

Posted by Craig Greitzer on Jul 10, 2018 2:23:06 PM

 

BMI Software

Recently I visited an Office Products Distributor who talked about the pains of growing his business. He let me know that growth is not always pretty and has become quite a challenge.

Maybe this scenario is familiar to you. You’re selling, and have done the best you can with your eCommerce site and your starter ERP solution, squeezing everything out of them that is possible. But you’ve hit a wall, better known as a sales plateau. When your revenue stops growing, there is little doubt that you need to act soon and step-up your capabilities.

The well-known adage that you need to deliver products that are better, faster, and cheaper in order to succeed in the marketplace is never more relevant. It may be time to take advantage of the power of a modern, integrated system that makes everything easier for your organization through automation. Don’t wait until your eCommerce platform breaks under the strain, because then it may be too late.

Here are some ways to identify the problems that indicate you are on an eCommerce and ERP platform that may be holding you back:

  • Your customer service is not getting high marks. Incorrect pricing, errors in shipping, stock outs and slow responses are causing complaints that drive away business.
  • You need better tools to analyze customer pricing and contracts to look for leaking margins.
  • Your warehouse is inefficient and becomes a bottleneck.
  • Your vendor pricing is difficult to manage and requires manual intervention, which affects productivity.
  • It is increasingly difficult to manage complex product catalogs.
  • You have some innovative business ideas but cannot “make them so” due to your rigid infrastructure.
  • You lack functionality such as currency conversions to expand to a global market. If your platform is limited, it is too difficult to launch into new markets. Don’t let Geography challenges stunt your growth.

All of the above can be solved with a more robust eCommerce platform and a comprehensive, made-for-your industry ERP. When you start experiencing the above problems, it is time to look for more power “under the hood.”

To assist you, please review this list of features and benefits that change the game for supply distributors. 

Features And Benefits that Boost ROI Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We’re not afraid to offer radically great customer service and proudly offer Microsoft Dynamics NAV with robust eCommerce to solve real-world business problems. www.bmiusa.com.

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

BMI Software Certified by Microsoft with CfMD

Posted by Craig Greitzer on Jan 26, 2018 1:05:32 PM

 MS_Dynamics_CertifiedFor_NAV_c.png

 

Press Release: January 2018

BMI Software is excited to announce receipt of the prestigious CfMD (Certified for Microsoft Dynamics) designation for our software. This achievement means that our solution has met Microsoft Corporation’s highest standard for partner developed software solutions. By successfully meeting all certification requirements, BMI Software can now carry the distinct Certified for Microsoft Dynamics logo. Solutions that are Certified for Microsoft Dynamics have demonstrated development quality and compatibility with Microsoft Dynamics products. VeriTest, a service of Lionbridge, performed independent and rigorous testing on the solution. Other certification criteria include:

  • Tested for integration with the Microsoft Dynamics NAV product
  • Used and recommended by other companies
  • Professionally implemented and systematically supported

 Quote for CfMD blog-1.jpg

Please join the conversation by commenting below.

Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We're not afraid to offer radically great customer service and proudly offer Microsoft Dynamics NAV to solve real-world business problems. www.bmiusa.com. 

Topics: distribution software, Dynamics NAV, Business Software, Microsoft Dynamics NAV, BMI Software, Dynamics NAV, Distribution Software

BMI Software Certified by Microsoft with CfMD

Posted by Craig Greitzer on Jan 23, 2018 11:00:00 AM

 MS_Dynamics_CertifiedFor_NAV_c.png

 

Press Release: January 2018

BMI Software is excited to announce receipt of the prestigious CfMD (Certified for Microsoft Dynamics) designation for our software. This achievement means that our solution has met Microsoft Corporation’s highest standard for partner developed software solutions. By successfully meeting all certification requirements, BMI Software can now carry the distinct Certified for Microsoft Dynamics logo. Solutions that are Certified for Microsoft Dynamics have demonstrated development quality and compatibility with Microsoft Dynamics products. VeriTest, a service of Lionbridge, performed independent and rigorous testing on the solution. Other certification criteria include:

  • Tested for integration with the Microsoft Dynamics NAV product
  • Used and recommended by other companies
  • Professionally implemented and systematically supported

 Quote for CfMD blog-1.jpg

Please join the conversation by commenting below.

Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We're not afraid to offer radically great customer service and proudly offer Microsoft Dynamics NAV to solve real-world business problems. www.bmiusa.com and www.bmiusa.com/bmi-software 

Topics: distribution software, Dynamics NAV, Business Software, Microsoft Dynamics NAV, BMI Software, Dynamics NAV, Distribution Software

Addicted to Holding On to Old ERP Technology?  Consider This an Intervention.

Posted by Craig Greitzer on Nov 28, 2017 10:56:18 AM

 Computer_Laptop.jpeg

Day-to-day demands will often distract Distributors from realizing how inefficient their outdated ERP has become. Every time you are forced to create a process outside your ERP solution, you may be losing the battle to gain more customers and prospects.

The pain of operating on old technology and unconnected data systems may be hurting you more than you know. It is not only creating manual workarounds that are error-prone; it is also affecting how your customers perceive you, and getting in the way of acquiring new business.

I recently looked at a customer's ERP system that should have been retired a long time ago. The navigation was not intuitive, and multiple screens were confusing. There was no easy way to get orders into the back office accounting from the ecommerce site.  If I wanted to look closer at a transaction, I had to jump to different modules instead of just clicking a button and seeing all the data behind the numbers.

Sometimes you are so used to doing things the hard way, that you don't even know there is an easier way. For example, when tracking down the shipping costs for an inventory item. With a modern system, you could just click on the total, and see all the landed costs that were incurred to get the item into your inventory. For a distributor with tight margins, knowing your true real-time costs is critical to offering a pricing strategy that makes a profit. In an older system without this capability, you lose sight of just how much your items cost - and don't even see it until after month-end, when it is too late.

A picture is worth a thousand words; we've all heard this adage. That's why graphical representations of your most important key performance indicators should alert you so you can take action. Exception-based data management in a modern ERP solutions  means let's just look at what needs attention so you don't waste time on what's already working.

I toured a distributor's warehouse recently and noticed that there were big screen displays scattered throughout the building so everyone, from the warehouse pickers, to the receivers and purchasers knew what was happening in real-time. Their goals were clearly visible, and alerts were flashing if a sales order triggered an Out-of-Stock  notification. Managers knew when to intervene to keep operations running smoothly.

As in any addiction, the first step to recovery from old technology is admitting you have a problem. The next step is to evaluate how you can add the technology elements that are most important and drive more business into your ecommerce carts and ultimately, your bottom line. 

Please join the conversation by commenting below.

 Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We're not afraid to offer radically great customer service and proudly offer Microsoft Dynamics NAV to solve real-world business problems. www.bmiusa.com. 

Topics: distribution software, Dynamics NAV, Business Software, Microsoft Dynamics NAV, BMI Software, Dynamics NAV, Distribution Software

What to Do with a Hopping Mad Customer?  Listen....

Posted by Craig Greitzer on Aug 4, 2017 9:58:43 AM

mad_customer.jpeg

Think back to an experience you had with a vendor that frustrated, angered and made you shake your head in dismay. I admit it, unexpected surprises drive me bananas. I don’t mean to pick on the cable company, but this particular experience is top-of-mind.

One of my co-workers recently told me about an infuriating experience she had with an install order at the cable company. She emphasized during the sales process that she was moving and HAD to be connected to the internet on the date scheduled, so remote working was possible. She made an appointment three weeks in advance to be sure the work would get done in time. The cable technician came two hours early, while she was doing a run to the old house. He left a note on the door saying “Sorry I missed you. Call the office to reschedule.” HUH? She had an appointment! The office let her know the next appointment would be two weeks away. Unacceptable!

She was angry and kept calling up the chain, retelling her story, getting rejected until she got a supervisor to listen to her and do something about it. The supervisor empathized with her problem, asked clarifying questions, and determined that she had done everything right to try and get service when she needed it. Then he did something that made her happy. The Supervisor said he would come out HIMSELF the next day on Sunday and install her internet and cable. That kind of demonstration of personal responsibility changed her anger into admiration.

No one likes to deal with unhappy customers. Customers, happy or not, have the power of social media to make or break your business. Here are some tips on handling unhappy customers.

  1. Let them Rant - It is important for customers who perceive that they have been treated unjustly to talk about their issue. Ask clarifying questions to let them know your are listening to them, and want to get details. Say things like; I hear your frustration. Let's find out what we can do to fix this.
  2. Tell them what you can do, not what you can’t do. For example, I can schedule you for the very next available technician. Not, I don’t have any techs available for a week.
  3. Look past the anger - find out what caused the issue. Was it unclear copy? Did we drop the ball? It is common to dismiss customers as unreasonable, or cranky, but you may be dismissing genuine feedback.
  4. Don’t defer blame - Nothing infuriates a customer more than being told what they did wrong when they have a complaint. Your tone, if dismissive can start a firestorm right where you don’t want it - on social media. Just apologize without any caveats. Even if the customer is off-the-wall unreasonable, just say you are sorry and ask how you might help resolve the issue.
  5. How you ask questions either feeds the anger or diffuses it. If you ask a customer a negative question, you’re asking for a negative response.

For example,

Is there anything else wrong? (Negative)

Is there anything else I can help you with? (Positive)

  1. Complaints need a speedy response. Don’t think you can wait a day or two until they “settle down.” They won’t. Don’t let them feel powerless and drive them to feel social media is the only way to get your attention.

No one enjoys dealing with angry customers. Better communication can create opportunities to earn respect and turn them into fans. The key is the customer is not always right, but you have the power to make your response right.

How do you handle angry customers? Please join the conversation and comment below.

Business Management International (BMI) sells, implements and supports Microsoft Dynamics NAV ERP solutions for growing businesses. We specialize in keeping customers happy and productive with modern technology. www.bmiusa.com

Topics: Dynamics NAV, Business Software, Microsoft Dynamics NAV, microsoft ERP, BMI Software

Garvey's Office Products Anniversary

Posted by Craig Greitzer on May 12, 2016 5:17:50 PM

Ninety Years and Counting for IL Dealer Garvey’s Office Products

(Reprinted with permission from the Independent Dealer e-zine)

 

Garvey_family_photo_2.jpg

 

The Garvey family (from left to right): Kevin Garvey, Bernie Garvey Jr., Sheila Gartland, Ken Garvey, Bernie Garvey Sr. and Dan Garvey.

 

It was champagne time in Niles, Illinois last month, as Bernie Garvey and his team at Garvey’s Office Products celebrated their 90th year of service to the Chicago-area business community.

 

The dealership was founded in 1926 as Schiller & Schmidt by two printing sales reps. In 1954, Bernard Garvey, Sr. came on board as a sales rep and 12 years later, he bought the company.

 

Fast forward to today and Garvey’s is a thriving $40 million business, with some 90 employees operating out of an 85,000 sq. ft. distribution center in Niles and a product mix that covers the full spectrum of office needs from office supplies and furniture to breakroom supplies, document finishing, promotional products and more.

 

The company today is in the safe hands of the second generation of the Garvey family, with Bernie serving as president; one brother, Ken, running inside sales and larger accounts; two other brothers, Kevin and Dan, in outside sales, and sister, Sheila Gartland, handling marketing and IT.

 

The dealership has been enjoying a good year so far, Bernie reports, with furniture sales particularly strong and new business coming from a number of larger accounts that had previously been in the hands of big box competitors.

 

Our congratulations to the Garvey family and the entire Garvey team. Here’s to the next 90 years!

 

Garvey's uses BMI OP Revelation Software to run their dealership.  Click here to learn more about BMI Software.

 

BMI_Software_Logo.png

 

Topics: Navision, Dynamics NAV, OP Revelation, Microsoft Dynamics NAV, E-Commerce, BMI Software, BMI OP Revelation, Office Products

Partner Power Becomes Pipol

Posted by Craig Greitzer on Dec 23, 2015 2:48:52 PM

pipol_125x125.jpg

For the past 10  years, BMI has had a partnership with Partner Power to deliver international Microsoft Dynamics NAV ERP projects. Partner Power has recently been through a major transformation to provide better and broader services to international customers. To support the new direction of the company Partner Power has changed names to Pipol. Pipol is providing all the same services as in the past, plus a lot more. By adding business and technology consulting to their international ERP implementation capabilities, Pipol has added an important people dimension to their profile and offerings, and the new name “Pipol” is the symbol of that. Pipol has restructured their global partner channel into a committed partnership alliance with more specialized partners to extend their services to their customers with the best resources and solutions available on the market. Pipol has created new implementation models, which makes it much more flexible for customers to choose the implementation model that is providing most value to them. The news and announcements around Pipol will not have any practical impact on our partnership. We will continue working as a local representative of Pipol in our country and keep collaborating with Pipol on international opportunities. What’s more, we are very excited about the enhanced capabilities, new offerings and future cooperation opportunities with Pipol.

Please invest a few minutes of your time to check out the new Pipol website, and get in touch with us at info@bmiusa.com if you have any questions.

 

Topics: Dynamics NAV, Microsoft Dynamics NAV