BMI Microsoft Dynamics NAV Blog

BMI Announces Restructuring of Senior Management

Posted by BMI Team on May 1, 2019 9:55:43 PM


shutterstock_233106175 press release 

 

PRESS RELEASE

 New York, NY April 29, 2019

Today, Business Management International (BMI) announced that Laurel Loehlin has been promoted to President of BMI.

BMI’s senior management team will now consist of: Larry Schiff (CEO), Laurel Loehlin (President), John Greene (Vice-President Operations), Len Kishter (Vice-President Corporate). 

Laurel has been with BMI for 24 years. She came to BMI with a strong background in ERP System Development, Business Process Design, and Implementation Consulting. At BMI, she has been the driving force behind many successful client system designs and implementations, also contributing to BMI’s product development, and overall strategic planning.  As a co-owner of BMI, and Mr. Schiff’s trusted advisor, she was the obvious choice for the job.

Larry Schiff said “Having started BMI so many years ago, and having been intricately involved in its day to day operation for all of that time, I’m very happy to turn these responsibilities over to my reliable and loyal team, with Ms Loehlin at the helm. I’m confident that BMI will continue to adapt and thrive as the industry continues its evolution.”

About BMI

Business Management International, Inc. (BMI Software) was founded in 1987 as an ERP provider specializing in emerging business software technology. Since that time, BMI has provided customized ERP systems to a variety of industries including but not limited to distribution and manufacturing. BMI was one of the original Navision resellers in the US (beginning in 1994). The company has continued to utilize that software, which became Dynamics NAV in 2003 under Microsoft’s umbrella of products, and is now known as Dynamics 365 Business Central. BMI has developed a number of vertical solutions on that platform including Wine Distribution, Private Equity, Jewelry and others.  Over the past 14 years, BMI has had a strong concentration in its software developed for the Office Products Industry, a highly sophisticated front end web, e-commerce and back end  ERP system.

 

 

 

 

 

 

 

 

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

BMI Announces New Addition To Its Team

Posted by BMI Team on May 1, 2019 9:32:05 PM


shutterstock_233106175 press release 

 

PRESS RELEASE

New York, NY May 1, 2019

Today, Business Management International (BMI) announced that Raymond Hill has joined its team as Director of Business Development.

Raymond has a long standing career in Business Development in the software industry. He has been highly successful in marketing and selling Microsoft Dynamics NAV / 365 Business Central and related software, beginning in 2003. His focus has been in developing relationships with clients who have a need for sophisticated, integrated ERP systems.

 Laurel Loehlin (BMI President) said “I’m very pleased to have Raymond join our team. His confidence is inspiring, and he has the knowledge, skills and experience necessary to continue adapting to the ever changing software industry. We believe he will play an important role in BMI’s success going forward.”

 

About the Author:

Business Management International, Inc. (BMI Software) was founded in 1987 as an ERP provider specializing in emerging business software technology. Since that time, BMI has provided customized ERP systems to a variety of industries including but not limited to distribution and manufacturing. BMI was one of the original Navision resellers in the US (beginning in 1994). The company has continued to utilize that software, which became Dynamics NAV in 2003 under Microsoft’s umbrella of products, and is now known as Dynamics 365 Business Central. BMI has developed a number of vertical solutions on that platform including Wine Distribution, Private Equity, Jewelry and others.  Over the past 14 years, BMI has had a strong concentration in its software developed for the Office Products Industry, a highly sophisticated front end web, e-commerce and back end  ERP system.

 

 

 

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

Does Your eCommerce Site have Cart Abandonment Issues? Here’s What to Do.

Posted by BMI Team on Apr 8, 2019 6:00:00 AM


Cart Abandonment 

Image Credithttps://pixabay.com/photos/marketing-online-social-media-online-1427786/

In the movie, The Hunger Games, Haymitch Abernathy says to Katniss Everdeen:

“Some water, a knife, or even some matches can mean the difference between life and death. And those things only come from sponsors. And to get sponsors, you have to make people like you."

 If some of your ecommerce visitors are abandoning their carts, you may want to examine why they are not following through. Why is it when they fill their carts in a brick and mortar store, they rarely abandon their carts?

 Shopping cart abandonment is a significant problem in online marketing. Wikipedia states that as many as 80% of online shopping carts are abandoned without having made a sale.

The average shopping cart abandonment rate for online retailers varies between 60% and 80%.

 So what does one do? How do we close the deal? The usual approach to solving the problem is to look at why people think they abandoned the sale. These reasons are often categorized in empirical studies. For example, the above mentioned Wikipedia article summarizes some of the reasons:

  • Your checkout process is complicated and clumsy.
  • Buyers see unexpected charges revealed during checkouts like high shipping charges or taxes.
  • You don’t offer an option to check out as a guest without signing up.
  • Your customer can’t remember their password and leaves to avoid the hassle.
  • Your payment offers are limited.
  • Your visitors may decide to purchase from a brick and mortar store rather than continue online.
  • Some buyers are bored and just placing items in the cart for fun.
  • Your shopper may want to wait for your sales price to lower.
  • Your shopper has privacy/security concerns
  • Your shopper may have non-delivery fear.
  • Your product descriptions don’t match images.

To a large extent, these considerations boil down to "don't be annoying." Great idea! Make the web site simple and easy to use. Provide payment options that people trust. Don't insist on keeping too much information. Don't surprise people with excessive additional charges like shipping and handling.

But my personal favorite of what not to do is to avoid endless pop-ups as one navigates the page. For example, when the mouse leaves the page one often gets a request for an email address, like some needy beggar looking for a freebie. One could argue that these distractions do little to improve the shopping experience and provide little encouragement to return at a future time.

A checkout process that is optimized can reduce the abandonment rate to 20%.  By using persuasive copywriting and a web design that inspires credibility you can convert those carts to sales.

What is often neglected, however, is the population of people visiting a site that followed through with the purchase. What were their reasons? These kinds of things are a little harder to nail down. It's easy to come up with reasons why one might have said "no," but why did they say "yes?"

Perhaps this boils down to whether or not the shopper liked what they saw. For this, it's hard to overstate the power of the first impression. When meeting another person, it has been suggested that we make up our minds in as little as one-tenth of a second. Why would we assume it is different with a web site? Maybe it isn't different.

Certainly, this argues for a web server that is fast and responsive, but what you show your visitors in that critical first few seconds is a game-changer. You need to try to get them to like the web site. You need to try to get them to like the product. You need to engage their attention, so they want to spend more than a second or two on your site.

Above all, you need to create a positive impression that does more than just create desire; you need to create an impression of an organization that the prospective buyer is likely to trust. Of course, creating desire and trust may be more of an art than a science, but it's things like this that can make the difference on whether they abandon their cart or buy from you.

Please comment below with your thoughts on cart abandonment and how to help buyers complete their purchase.

About the Author: Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We’re not afraid to offer radically great customer service and proudly offer Microsoft Dynamics Business Central/NAV to solve real-world business problems. www.bmiusa.com.

 

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

Your eCommerce Platform is "Giving It All It's Got", But It Just Can't Keep Up.

Posted by Craig Greitzer on Jul 10, 2018 2:23:06 PM

 

BMI Software

Recently I visited an Office Products Distributor who talked about the pains of growing his business. He let me know that growth is not always pretty and has become quite a challenge.

Maybe this scenario is familiar to you. You’re selling, and have done the best you can with your eCommerce site and your starter ERP solution, squeezing everything out of them that is possible. But you’ve hit a wall, better known as a sales plateau. When your revenue stops growing, there is little doubt that you need to act soon and step-up your capabilities.

The well-known adage that you need to deliver products that are better, faster, and cheaper in order to succeed in the marketplace is never more relevant. It may be time to take advantage of the power of a modern, integrated system that makes everything easier for your organization through automation. Don’t wait until your eCommerce platform breaks under the strain, because then it may be too late.

Here are some ways to identify the problems that indicate you are on an eCommerce and ERP platform that may be holding you back:

  • Your customer service is not getting high marks. Incorrect pricing, errors in shipping, stock outs and slow responses are causing complaints that drive away business.
  • You need better tools to analyze customer pricing and contracts to look for leaking margins.
  • Your warehouse is inefficient and becomes a bottleneck.
  • Your vendor pricing is difficult to manage and requires manual intervention, which affects productivity.
  • It is increasingly difficult to manage complex product catalogs.
  • You have some innovative business ideas but cannot “make them so” due to your rigid infrastructure.
  • You lack functionality such as currency conversions to expand to a global market. If your platform is limited, it is too difficult to launch into new markets. Don’t let Geography challenges stunt your growth.

All of the above can be solved with a more robust eCommerce platform and a comprehensive, made-for-your industry ERP. When you start experiencing the above problems, it is time to look for more power “under the hood.”

To assist you, please review this list of features and benefits that change the game for supply distributors. 

Features And Benefits that Boost ROI Business Management International (BMI) is dedicated to bringing business technology to independent distributors to help them compete. We’re not afraid to offer radically great customer service and proudly offer Microsoft Dynamics NAV with robust eCommerce to solve real-world business problems. www.bmiusa.com.

Topics: Microsoft Dynamics NAV, mobile e-commerce, microsoft Dynamics, BMI Software, ecommerce

Understanding The Importance Of E-Commerce And Digital Capabilities In Your Business

Posted by Craig Greitzer on Sep 16, 2015 1:21:47 PM

Essendant’s Girisha Chandraraj explains why the OP industry must update and evolve e-commerce and digital capabilities.

The shift to the digital marketplace is a key factor driving workplace purchases as almost 70% of transactions with independent dealers are made online, a number that will likely continue to grow.

To compete and succeed in the online marketplace, independent dealers, resellers and distributors must focus on updating their digital capabilities and evolving their e-commerce solutions to drive growth and new opportunity. 

Trends guiding the user experience

According to an Essendant survey of end users, 89% of customers have purchased products online for personal use in the past 12 months. Although individuals are increasingly comfortable shopping online for their personal lives, the B2C arena currently has an impressive array of digital capabilities that the B2B world has yet to effectively utilize.

It may be another decade until B2B catches up to the current state of B2C, but there are several areas dealers and distributors can and should focus on now. First, the customer does not clearly distinguish between a B2B and B2C user experience – he or she will expect B2B sites to provide a similarly gratifying, convenient online shopping experience as the B2C sites they use for personal purchases.

Next, there are three primary digital capabilities, or key pillars, that are necessary for success in the B2B online marketplace: search, merchandising and marketing. While not particularly complicated from an e-commerce standpoint, a number of resellers are lagging in these areas and quickly losing ground to competitors.

Looking ahead, resellers should also recognize the role that mobile devices play in digital purchasing as 71% of Americans currently own a smartphone and the influence of mobile purchases continues to grow. Resellers that are not prepared to adapt in three to five years may miss out on significant revenue opportunities.

Steps to optimize the user experience

In order to optimize the user experience, resellers should address the following topics:

  • Determine your capabilities and resources. Are you able to rely on internal resources or will you need to utilize the capabilities and skills of your partners?
  • Evaluate the platform you’re on. Are you using independent or third-party vendors, such as ECi or BMI? This will determine the tools and capabilities that are available to you and what you may need to add or enhance to evolve your digital offering.
  • Ensure you have the necessary tools to help you compete. At Essendant, we have a series of tools that can aid across all of the key pillars (search, merchandising and marketing) and capture a wide variety of metrics to enable an optimal digital presence. These metrics allow dealers to better understand areas of weakness or potential opportunities to drive additional growth.
  • Engage partners in optimizing tools for your categories and customer base. Partners can aid in maintaining content, testing your site, making sure marketing triggers are launching and making sure emails that go out are triggered against the right events (first purchase, sign up, etc).

The expansion of digital technologies and e-commerce capabilities presents dealers and distributors with an important opportunity that will likely have a significant impact on business in years to come.

By choosing to embrace these technologies, specifically focusing on the key pillars of search, merchandising and marketing, resellers will be able to adapt to the demands of the modern customer and ensure success in the digital marketplace. 

Girisha Chandraraj is the Chief Digital Officer at Essendant.

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Topics: OP Revelation, mobile e-commerce, E-Commerce, BMI

SP Richards Advantage Business Conference

Posted by Craig Greitzer on Jun 22, 2015 9:46:00 AM

Happy to be at the SP Richards Advantage Business Conference in Las Vegas.  Looking forward to the opening general session this morning.  Have already seen lots of friends and everyone seems pumped up for the next few days.  We're doing a session Tuesday at 1 on the new SPR functionality that we have integrated into our web platform and will also be showing our e-commerce solution for mobile/smartphone devices.  This session will be in Grand 104/105.  On Wed we'll be exhibiting in booth 653 from 10:30 to 4:00.  Hope to see you over the next few days.

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Topics: OP Revelation, mobile e-commerce, SP Richards

Are You Mobile Ready - Google Changing Search Algorithm Today

Posted by Craig Greitzer on Apr 21, 2015 11:38:46 AM

Starting today, Google has changed its search algorithm to promote mobile-friendly websites above others.

In other words, if a website doesn’t double up as a good mobile website, companies may find themselves dropped rapidly down Google search rankings.

Why does this matter? For a start, Google estimates that 50% of all searches on its site are made through a mobile or smartphone device. Google said the change, which will affect mobile searches in all languages globally, will have a “significant impact” on its search results.

“Consequently, users will find it easier to get relevant, high-quality search results that are optimized for their devices,” the company stated in its blog announcement.

There is an important distinction, however, in that Google is looking to give a higher ranking to websites that are designed specifically for mobile, as opposed to those that merely look good on a mobile phone or tablet.

The BMI web site, www.bmiusa.com, is mobile ready and we also have a mobile version of our e-commerce site.  If you would like to discuss how we can help you get your www site or e-commerce site mobile-ready, please call today at 888-580-8382 X206.

Topics: smartphone, mobile, mobile e-commerce